papilo Platform Privacy Notice

This page describes what data we collect when you use papilo and how we keep that information protected. We at papilo take your privacy seriously. Our platform operates in supported jurisdictions where local law permits, and we comply with data protection regulations in each region where we serve.

When you create a papilo account, verify your identity, deposit funds via DANA, e-wallet, mobile banking, local payment, or bank transfer, or place bets on Liga 1 and other sports, we collect certain information. We use this data to operate papilo securely, process your payments, settle your bets, and provide customer support. We do not sell your personal data to advertisers or third parties outside our operating model.

Our papilo privacy practices are described below. If you have questions about how we handle your data, our support team can answer via live chat or email. Your rights regarding your papilo account data are set out in this notice and in our terms and conditions.

What Data We Collect on papilo

When you register on papilo, we collect your email address, a password you create, and your chosen username. We use your email to send account notifications and password-reset links. We do not share your email with external marketers.

We also collect your full name, date of birth, and national identification number during account verification (KYC process). This is required by financial regulations in supported jurisdictions. We verify this information against official records to confirm your identity and prevent fraud. Once verified, your KYC data remains encrypted on our papilo servers.

When you deposit funds to papilo, we collect payment details. If you use DANA, e-wallet, or mobile banking, we see your transaction reference but not your wallet credentials. If you transfer via local payment or a virtual account from online payment, e-wallet, mobile banking, or local payment, we see your bank transfer confirmation and the amount. We do not store your banking passwords or PIN codes. Our payment processors handle transaction security, and we retain only the settlement confirmation.

We also collect betting and gaming data. When you place a bet on Liga 1 or another sport, or play a slot game on papilo, we record your stake, the event you selected, and the outcome. This data stays within your papilo account history. We use it to calculate payouts, generate your account statements, and detect unusual betting patterns that might indicate account compromise.

Data note: We do not collect data on your age, religion, sexual orientation, or political views. We collect only the information necessary to operate papilo safely and comply with financial regulations.

papilo also collects technical data. Your IP address, browser type, device model, and access times are logged for security and troubleshooting. If you contact papilo support, we record your conversation so our team can resolve your issue and refer back to the discussion if needed.

How We Use Your papilo Data

We use the data you provide on papilo for these purposes:

Account management: We use your email and password to let you log in to papilo and manage your account settings.
Payment processing: We use your payment details to process deposits and withdrawals via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet.
Bet settlement: We use your betting data to calculate payouts, record results, and update your papilo balance.
Regulatory compliance: We use your KYC data to verify your identity and meet financial regulations in your jurisdiction.
Fraud prevention: We analyze your papilo account activity to detect unusual patterns—for example, a withdrawal request from a new location or currency. If we detect suspicious activity, we may ask you to verify your identity.
Customer support: We use your account history and contact details to help you resolve issues with papilo.
Platform improvement: We analyze aggregated, anonymized data to understand how papilo is used and improve our service. This analysis does not identify individuals.

Third-Party Data Processors on papilo

We at papilo use third-party processors to help us operate. Your data may be transferred to these partners:

Payment processors: Our payment partners handle mobile banking, local payment, online payment, e-wallet, and bank transfers. They receive your payment details only to process your transaction. They do not use your data for marketing.
KYC verification service: We use a third-party identity verification service to check your national ID and confirm your age. This service does not retain your data after verification.
Cloud hosting provider: papilo servers may be located in Southeast Asia or other regions permitted by local law. Our hosting provider manages our data backup and security. They are bound by contract to keep your data confidential.
Customer support tools: Our papilo support team uses help-desk software to manage your inquiries. This software is hosted securely and accessed only by our support staff.

All third-party processors on papilo are contractually bound to protect your data and use it only for the purposes we specify. They do not sell your information.

Your privacy rights on papilo

You can access, download, or delete your papilo account data upon request.
You can correct inaccurate information in your papilo account (email, phone, address).
You can request that we stop sending you promotional emails from papilo.
If you believe your papilo data has been misused, you can lodge a complaint with us or your local data protection authority.
We will not discriminate against you if you exercise your privacy rights on papilo.

Cookies and Tracking on papilo

papilo uses cookies to maintain your login session and remember your preferences. A cookie is a small file stored on your device that papilo reads when you visit. We use session cookies (which expire when you log out) and persistent cookies (which remain until you delete them).

We do not use cookies to track your browsing outside papilo. Our cookies are used only to improve your experience on our platform—for example, to remember your language preference or keep you logged in while you browse different sections of papilo.

You can disable cookies in your browser settings. If you do, some papilo features may not work properly, and you may need to log in more frequently.

Data Retention and Deletion on papilo

We keep your papilo account data for as long as your account is active. If you close your papilo account, we retain your data for a retention period required by financial regulations (typically several years) to comply with anti-money-laundering laws. After this period, we delete or anonymize your data.

If you request deletion of your papilo account, we will close your account and mark it as deleted in our system. However, we may retain transaction records, KYC documentation, and betting history as required by law. We will not use your deleted account data for any new purposes.

Security of Your papilo Data

We at papilo use industry-standard encryption to protect your data. Your login credentials, payment information, and personal details are encrypted when transmitted between your device and our servers. Our papilo servers are protected by firewalls and intrusion-detection systems.

We limit access to your papilo data to staff members who need it to perform their job. All our employees are trained in data protection and confidentiality. We do not share your data internally except where necessary to process your payment, verify your account, or provide support.

No security system is perfect. If we discover a data breach affecting papilo accounts, we will notify affected users via email and our support channels. We are committed to resolving security incidents promptly.

International Data Transfers and papilo

papilo operates in supported jurisdictions across Southeast Asia. Your data may be stored on servers located outside your country. By using papilo, you consent to this transfer. Our servers are protected by the same security standards regardless of location.

If your jurisdiction has specific data protection laws, papilo complies with those requirements for users in that region. We do not offer our services in jurisdictions where we cannot meet local data protection standards.

Contact Us About Your papilo Privacy

If you have questions about how we handle your papilo data, or if you want to exercise your privacy rights, you can contact our team:

Live chat: Available on the papilo platform during business hours (English and Indonesian)
Email: Send your inquiry to our papilo support address
In-app help: Use the Help section within your papilo account

We will respond to your privacy inquiry within standard business timelines. If you are not satisfied with our response, you can lodge a complaint with your local data protection authority or regulatory body in your jurisdiction.